vizaezy
Transparency

Refund Policy

We are upfront about what is refundable, what is not, and why. No fine print, no surprises — last updated June 2026.

1. Overview

Vizaezy charges two distinct amounts on every application: a non-refundable government fee collected on behalf of the destination authority, and a Vizaezy service fee for preparing, reviewing and submitting your application. This policy explains exactly when each component is refundable, partially refundable or non-refundable.

We aim to be transparent. If you are ever unsure where you stand, write to refunds@vizaezy.com and a human will reply within one business day.

2. Service Fee vs. Government Fee

Government fee

Paid directly to the visa-issuing authority. Once your application is submitted to the government portal, this amount becomes non-refundable regardless of the outcome — this is a universal rule set by the issuing country, not by Vizaezy.

Vizaezy service fee

Covers document review, OCR, error-checks, submission, and 24/7 status tracking. This portion is fully refundable if we have not yet started processing, and partially refundable up until submission. See sections 3–4.

3. When you are eligible for a refund

  • Before processing begins — full refund of your service fee, no questions asked. Government fees are refunded too because they have not been forwarded yet.
  • Documents under review (not yet submitted) — 50% of the Vizaezy service fee is refunded; government fee fully refunded.
  • Service error caused by Vizaezy — if a rejection or delay is directly caused by a verifiable mistake on our side, you receive a 100% refund of the Vizaezy service fee plus reapplication assistance at no cost.
  • Duplicate charge — fully refunded within 5 business days of confirmation.

4. When refunds do not apply

  • Visa rejected by the destination government due to applicant-side reasons (eligibility, documents, history). The government fee is retained by the authority; the Vizaezy service fee is non-refundable in this case because the work was performed.
  • Applicant provides incorrect or fraudulent information that causes rejection or delays.
  • Withdrawal after submission to the government portal — neither component can be retrieved at that point.
  • Delays caused by the destination authority, force majeure, embassy closures, or system outages outside Vizaezy's control.

5. How to claim a refund

  1. Email refunds@vizaezy.com from the address you applied with.
  2. Include your application reference and a short note explaining the reason.
  3. Our team responds within 1 business day with your eligibility and the next steps.
  4. Approved refunds are returned to the original payment method.

6. Refund timelines

  • Cards (Visa / Mastercard / Amex): 5–10 business days.
  • Bank transfer / wallets: 3–7 business days.
  • Apple Pay / Google Pay: processed via the underlying card; same window applies.

7. Contact

Questions, escalations or unusual cases: refunds@vizaezy.com — replies within one business day. For anything else, see our contact page.