Important Notice: This is not a government website. We are an independent visa support service, offering professional assistance to simplify, expedite, and streamline visa applications. You may also apply directly through the official government portal without any service fees.
vizaezy
Transparency

Refund Policy

We are upfront about what is refundable, what is not, and why. No fine print, no surprises — last updated June 2026.

1. Overview

Vizaezy charges two distinct amounts on every application: a non-refundable government fee collected on behalf of the destination authority, and a Vizaezy service fee for preparing, reviewing and submitting your application. This policy explains exactly when each component is refundable, partially refundable or non-refundable.

We aim to be transparent. If you are ever unsure where you stand, write to refunds@vizaezy.com and a human will reply within one business day.

2. Service Fee vs. Government Fee

Government fee

Paid directly to the visa-issuing authority. Once your application is submitted to the government portal, this amount becomes non-refundable regardless of the outcome — this is a universal rule set by the issuing country, not by Vizaezy.

Vizaezy service fee

Covers document review, OCR, error-checks, submission, and 24/7 status tracking. This portion is fully refundable if we have not yet started processing, and partially refundable up until submission. See sections 3–4.

3. When you are eligible for a refund

  • Before processing begins — full refund of your service fee, no questions asked. Government fees are refunded too because they have not been forwarded yet.
  • Documents under review (not yet submitted) — 50% of the Vizaezy service fee is refunded; government fee fully refunded.
  • Service error caused by Vizaezy — if a rejection or delay is directly caused by a verifiable mistake on our side, you receive a 100% refund of the Vizaezy service fee plus reapplication assistance at no cost.
  • Duplicate charge — fully refunded within 5 business days of confirmation.

4. When refunds do not apply

  • Visa rejected by the destination government due to applicant-side reasons (eligibility, documents, history). The government fee is retained by the authority; the Vizaezy service fee is non-refundable in this case because the work was performed.
  • Applicant provides incorrect or fraudulent information that causes rejection or delays.
  • Withdrawal after submission to the government portal — neither component can be retrieved at that point.
  • Delays caused by the destination authority, force majeure, embassy closures, or system outages outside Vizaezy's control.

5. How to claim a refund

  1. Email refunds@vizaezy.com from the address you applied with.
  2. Include your application reference and a short note explaining the reason.
  3. Our team responds within 1 business day with your eligibility and the next steps.
  4. Approved refunds are returned to the original payment method.

6. Refund timelines

  • Cards (Visa / Mastercard / Amex): 5–10 business days.
  • Bank transfer / wallets: 3–7 business days.
  • Apple Pay / Google Pay: processed via the underlying card; same window applies.

7. Contact

Questions, escalations or unusual cases: refunds@vizaezy.com — replies within one business day. For anything else, see our contact page.